Conditions of Use

About the merchandise in our shop (Ship Out Date)
  • Because our merchandise are carefully crafted, please refer to the "Ship Out" in the item description to find out how many days it will take for your item to ship from the time you order. This is NOT the time it will take for you to receive your item but the time it takes us to prepare your item to ship.

  • The estimated time in transit is quoted by the courier. We can not be responsible for any delay after the merchandise is handed to the courier.

Custom Orders
  • Custom engraving, coloring can be done upon request to certain items. Please send your request to info@mazkiya.net or use the contact page for quote.

  • You will not be able to return your merchandise if any custom work has been done.

Payment
  • We accept Amex, Discover, Visa and Master Card.

  • Mazkiya USA is owned and operated by Pinecones International, Inc. Your credit card statement will Pinecones International, Inc. as the merchant if you use your credit card.

Shipping Method (Domestic and International)
  • All orders will be shipped via FedEx or UPS. Other shipping methods can be arranged upon request (Additional fees may apply).

Order Status
  • Status of your orders can be viewed by logging into your account.

Returns/Refund

Exchange


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