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1. Is the physical store in Torrance still available to shop in person?
Unfortunately, due to the impact of the COVID-19 Pandemic, we do not have our physical store in Torrance, CA.
We are fully operating our business online only.
If you have any questions about our product or services, please email us at matsubudogu@gmail.com.
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2. What is your payment options?
We accept the following payment methods.
- Credit Card (Visa, Master, Discover and American Express)
- PayPal
When completing your purchase, simply select your desired payment method from those available and you will be provided with the relevant
instructions of how to make payment.
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3. My payment keeps declining, what can I do?
Don't worry, this happens for numerous reasons. If you are sure your payment details have been entered correctly, please try contacting your credit card customer service or bank to check if they are putting a block on the payment - this sometimes happens with domestic and international transactions, and is just the card issuer doing their best to protect you from fraud.
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4. Do you offer equipment repair service?
Yes, we do have kendo repair services.
Men Chikawa replacement
Kote palm replacement
Kote hole patch
Do Chikawa replacement
Tare Himo replacement
For more information about the repair service, please see the [Repair Service] page.
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5. How do I wash my Keikogi and Hakama?
The following is some important information to take care of your Kendogi
and Hakama:
- Please use cold water to wash both Keikogi and Hakama for long-lasting color.
- Most modern uniforms don't need to be washed or soaked in vinegar.
- Detergent use: please use only [Dark Color] detergent for all dark color uniforms.
- You should never wash with hot water, vinegar, nor with other clothes, as the
color from the Aizome (Japanese indigo dye) will come out and stain other clothes.
- You should also never place them in the dryer, cotton uniforms will shrink one to two sizes.
- Cotton Hakamas need to be hand-washed, hang dry, and ironed. Do not place the cotton hakama into
the washer or else it will lose all the pleats.
- Do not expose to direct sunlight for drying uniforms.
- We do not recommend taking the hakama to local dry cleaners for any services. Since most dry cleaners don't
know how to handle aizome dyed hakama, they will totally destroy the product.
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6. Gift Card / Gift Certificate
Gift Card/Gift Certificates are available to purchase.
For digital gift card purchases, please purchase through our website. You will receive a digital gift card code. All gift card codes are good for 1 year from the purchase date.
If you would like to receive a physical gift card, please indicate in the comment section when you purchase through our website.
Expired gift cards / gift certificate are not redeemable.
We no longer accept old Mazkiya USA gift cards/certificates.
If you had purchased a gift card/certificate through our MATSU BUDOGU pop-up stand or online, there is a code on the top right-hand corner.
To check the funds on your gift card, log in to your account and click "View my gift card balance" from the My Account page.
To send a gift card that you have purchased, you need to log in to your account and click "View my gift card balance" from the My Account page. You can check your GIFT CARD balance and click "Email to a Friend". Enter the email address to whom you want to send it.
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7. Return/Exchange Policy
Please check the link on the left column [Shipping & Return] for more details.
Item can be returned within seven (7) days from the date the merchandise is delivered at the location designated as "Shipping Address" at the time of order. The "Delivery Date" is defined as the date delivered shown in the tracking information.
All returns are subject to 25% restocking fee.
Original shipping fee(s) will not be refunded. The buyer is also responsible for the freight to return the merchandise.
If you had any custom work done on your merchandise such as engraving, coloring, etc. You will NOT be able to return your merchandise.
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8. Custom Orders
We accept any custom orders within our services.
Non-refundable 50% security deposit for all Custom Orders
All custom kendo bogu orders will take 6 months to a year.
All custom [Hosen] bags may take 2-3 months.
For all other custom orders, please email us to get an estimate.
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9. Embroidery Services
Name embroidery services are available on the following items:
Uniforms
Bogu
Bags
Tasuki/Mejirushi
Shinpanki
Available: English, Japanese, and few Chinese characters.
For more information, please visit the [Embroidery Service] page.
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