Frequently Asked Questions

To all customers, we would like to inform you that due to the COVID-19 pandemic, we will be operating our business online only. There will be some new changes to our website within the next couple of weeks. Please check our website for any new updates. Our new mailing address is 245 W. Garvey Ave. P.O. BOX 892 Monterey Park, CA 91754. If you have any questions, please email us at our new address at matsubudogu@gmail.com.

Yes, the online store is operating during the pandemic. Most customers prefer shopping online instead of in-store during the pandemic. Please understand that all couriers had been affected with the pandemic which there will be shipping delays.

Ordering online is safer. We use one of the most secure online ordering systems available, and we are constantly researching and improving our software to make sure we offer the highest possible security at all times.

Don't worry, this happens for numerous reasons. If you are sure your payment details have been entered correctly, please try contacting your credit card customer service or bank to check if they are putting a block on the payment - this sometimes happens with international transactions, and is just the card issuer doing their best to protect you from fraud.

The following are some important information to take care of your Kendogi and Hakama:

• Please use cold water to wash both Keikogi and Hakama.
• For detergent use, please use only 'Dark Color' detergent for Aizome (indigo) uniforms.
• You should never wash with hot water, nor with other clothes, as the color from the Aizome (Japanese indigo dye) will come out and stain other clothes.
• You should also never place them in the dryer, as it will shrink about one to two sizes.
• After washing the 100% Cotton Hakama, fold to its original pleats and hang dry in the shade or dry area. Do not expose to direct sunlight.

We accept the following payment methods.

• Credit Card (Visa, Master, Discover and American Express)
• PayPal

When completing your purchase, simply select your desired payment method from those available and you will be provided with the relevant instructions of how to make payment.

Yes, we do have a kendo repair service. For more information about the repair service, please see the 'Repair Service' page.

Gift CARD is purchased just like any other item in our store.
You can pay for them using the stores standard payment method(s).

If you have funds in your GIFT CARD, you can use those funds to purchase other items in our store. At the checkout stage, there is Gift Card Code Redeem box, enter the Gift Card Code and click the REDEEM button. The GIFT CARD balance will appear.

Please note, you will still have to select another payment method if there is not enough in your GIFT CARD to cover the cost of your purchase.

If you have more funds in your GIFT CARD than the total cost of your purchase the balance will be left in your GIFT CARD for the future.

If you purchase a GIFT CARD at our store, it has a GIFT CARD CODE.
If you receive a GIFT CARD by email, it will contain details of who sent you the GIFT CARD, the amount of the GIFT CARD and the GIFT CARD CODE.

If you have funds in your GIFT CARD, log in your account and click "View my gift card balance" from the My Account page.

To send a GIFT CARD that you have purchased, you need to log in your account and click "View my gift card balance" from the My Account page.
You can check your GIFT CARD balance and click "Email to a Friend". Enter email address whom you want to send to.

Please check the link on the left column [Shipping & Return] for more details.