Frequently Asked Questions

Ordering online is safer. We use one of the most secure online ordering systems available, and we are constantly researching and improving our software to make sure we offer the highest possible security at all times.

Don't worry, this happens for numerous reasons. If you are sure your payment details have been entered correctly, please try contacting your credit card customer service or bank to check if they are putting a block on the payment - this sometimes happens with international transactions, and is just the card issuer doing their best to protect you from fraud.

The following are some important information to take care of your Kendogi and Hakama:

• Please use cold water to wash both Keikogi and Hakama.
• For detergent use, please use only 'Woolite Dark Color' detergent for Aizome (indigo) uniforms.
• You should never wash with hot water, nor with other clothes, as the color from the aizome (indigo) dye will come out and stain other clothes.
• You should also never place them in the dryer, as it will shrink about one to two size scale.
• After washing the 100% Cotton Hakama, fold to its original format and hang dry in the shade or dry area. Do not expose to direct sunlight.

We accept the following payment methods.

• Credit Card (Visa, Master, Discover and American Express)
• PayPal

When completing your purchase, simply select your desired payment method from those available and you will be provided with the relevant instructions of how to make payment.

Yes, we do! Mazkiya USA, Inc. has a Kendo equipment repair service in the shop. Depending on the type of the repair, it can be repaired while you shop. Bring in your equipment, or ship it to our main store.

Below are some of the most common repairs that we perform, however some of the major repairs can also be done but not in-store. For repairs not listed below, please contact our office for a estimate at torrance@mazkiya.net.

• Kote hole patch palm repair
• Kote palm replacement repair
• DO chikawa repair (top and bottom)
• Tare Himo (string) replacement repair
• Re-dyeing Kendoi & Hakama
• Hemming Service for Hakama

Ship to:
Mazkiya USA
(Att: Bogu Repair)
20695 S. Western Ave. #124 Torrance, CA 90501 USA
Phone: +1(310)212-3311

Gift CARD is purchased just like any other item in our store.
You can pay for them using the stores standard payment method(s).

If you have funds in your GIFT CARD, you can use those funds to purchase other items in our store. At the checkout stage, there is Gift Card Code Redeem box, enter the Gift Card Code and click the REDEEM button. The GIFT CARD balance will appear.

Please note, you will still have to select another payment method if there is not enough in your GIFT CARD to cover the cost of your purchase.

If you have more funds in your GIFT CARD than the total cost of your purchase the balance will be left in your GIFT CARD for the future.

If you purchase a GIFT CARD at our store, it has a GIFT CARD CODE.
If you receive a GIFT CARD by email, it will contain details of who sent you the GIFT CARD, the amount of the GIFT CARD and the GIFT CARD CODE.

If you have funds in your GIFT CARD, log in your account and click "View my gift card balance" from the My Account page.

To send a GIFT CARD that you have purchased, you need to log in your account and click "View my gift card balance" from the My Account page.
You can check your GIFT CARD balance and click "Email to a Friend". Enter email address whom you want to send to.

Please check the link on the left column [Shipping & Return] for more details.