All orders will be shipped via USPS (U.S. Postal Service) or FedEx (Federal Esress). Other shipping methods can be arranged upon request
(Additional fees may apply).
Typical consumer orders normally will be shipped via USPS or FedEX within 1-2 business days of receipt of order.
Methods (Domestic) *FREE SHIPPING ON ORDERS OVER $200
FEDEX
Priority Overnight
Standard Overnight
Ground
2 Days
Express Saver
Methods (International)
USPS
Global Express Guaranteed (GXG)
Express Mail International (EMI)
Priority Mail International
Order Status
Status of your orders can be viewed by logging into your account.
Returns/Refund
Item can be returned within seven (7) days from the date the merchandise is delivered at the location designated as
"Shipping Address" at the time of order. The "Delivery Date" is defined as the date delivered shown in the tracking
information.
All returns are subject to 25% restocking fee.
Original shipping fee(s) will not be refunded. The buyer is also responsible for the freight to return the
merchandise.
If you had any custom work done on your merchandise such as engraving, coloring etc., you will NOT be able to return
your merchandise.
Please follow the following instructions for returns. If you do not follow the instructions, it will delay your
return process or result in your return not getting processed.
Include your name, order number, item purchased and if possible, the reason for your return. We would just like to know the reason so we can improve on
our product.
We will issue you a RMA# with in 2 business days after receiving your request.
Pack the item carefully to avoid any damage during transit. Be sure to include the copy of the e-mail inside
the box when you pack the item. Be sure to insure the item and obtain tracking information.
Please send your item to Matsu Budogu
245 West Garvey Ave. #892, Monterey Park, CA 91754
Upon receipt of your merchandise, we will process the return and refund the money to you via the method you
had used to pay for your merchandise.
Exchange
Items can be exchanged within seven (7) days from the date the merchandise is delivered at the location
designated as "Shipping Address" at the time of order. The "Delivery Date" is defined as the date delivered shown in
the tracking information. Please notify us immediately if any problems are found.
Once we are notified, we will work with you to arrange for the best possible method in getting you the correct
merchandise.
![MADAKE SHINAI [SAEMURAGATA] (Dobari)](images/SAEMURAGATA_BAMBOO_1.jpeg "MADAKE SHINAI [SAEMURAGATA] (Dobari)")
